Frequently Asked Questions (FAQ)
Are there any fees to use the site?
Unless otherwise noted, the only fee for using the site is a 10% commission fee we charge the pet care professionals for every job booked through our site.
How does the giving back aspect of the site work?
Sitting for a Cause takes a 10% commission from the pet care professional's earnings in order to generate revenue. At the end of each quarter, we determine our final profits (revenue minus expenses) then give 50% of our profits to animal related causes.
What if the pet care professional is a "super giver?"
If a pet care professional designates an additional percentage of their earnings go to animal-related causes, Sitting for a Cause will give the full percentage they designate directly to animal-related causes.
Can any pet care professional get listed on Sitting for a Cause or do they have to meet any basic requirements?
While anyone can create a profile on Sitting for a Cause, pet care professionals won't get their profiles publicly listed until they either pass a pet care test, complete a background check, or purchase insurance coverage. Once a pet care professional passes a pet care test, completes a background check, or purchases insurance coverage their profile will be publicly listed and a badge indicating which requirement they completed will show up on their profile. Pet care professionals can complete more than one requirement and receive a badge on their profile for each requirement they complete.
Are all pet care professionals background checked?
As of right now, no. You can tell if a pet care professional has submitted to a background check if they have a background check badge on their profile.
How does the background check work?
We are able to offer low cost background checks to our pet care professionals through Clearstar. These checks will verify identity and check on criminal records. We reimburse our pet care professionals the background check fee from the first $6.75 in commission fees we charge them, so the background checks end up being free for our pet care professionals.
Do all pet care professionals have insurance?
As of right now, Sitting for a Cause only offers insurance to premium pet care professionals You can see if a pet care professional is identified as a premium member if the appropriate badge is displayed on their profile.
How does the insurance work?
If a pet care professional is a premium member, the insurance only covers jobs booked through Sitting for a Cause. We are able to offer insurance to cover boarding, overnight care, transport, grooming, and more at a significantly discounted rate to our pet care professionals and encourage them to make the investment in the coverage.
Do pet care professionals have to take any tests to demonstrate their expertise?
We currently have three tests our pet care professionals can take to demonstrate their expertise: a general pet care test, a cat care test, and a dog care test. Each question is 20 questions and pet care professionals must score an 80% or above to pass the test and will receive a badge on their profile showing which test they have passed. Pet care professionals who fail a test can re-take it after 24 hours once they've had a chance to review pet care concepts.
How can I make sure a pet care professional is the right fit for my pets?
We suggest having a meet and greet prior to booking services. A meet and greet is a great way to get to know a potential pet care professional and see how they interact with your pets before booking services. You can also ask for references and see if the professional has received any reviews on Sitting for a Cause before booking their services.
What if there is an emergency while my pet is in the care of a pet care professional?
If there is an emergency with your pet, your pet care professional will make every effort to contact you. When you book your sitter, we ask you fill out a pet care release that specifies your pet's vet, an emergency contact, and a directive as to how to handle emergency situations. This form will help our pet care professionals handle any emergencies that may arise with your pet while your pet is in their care.
Are there any restrictions on how many jobs a pet care professional can book at one time?
Yes! We know if you wanted to have your pet boarded or put in a larger daycare facility that's where they would be, so we put booking restrictions in place to make sure that your pets are given the individual attention they deserve. Pet care professionals can only book 1 overnight or daycare job per day (in the client's home) and 7 daily jobs per day (daily drop ins, transport, dog walking, training, massage) through Sitting for a Cause.
What is your cancellation policy?
If you cancel a service you booked more than 7 days in advance of the start date, you will receive a full refund. Reservations cancelled 2-7 days in advance of the start date will receive a 50% refund and reservations cancelled 1 day before the start date receive no refund. If a pet care professional cancels your prepaid reservation, you will receive a full refund and the pet care professional's account will be reviewed and possibly suspended. For a full explanation of our cancellation policy, please review our Terms of Service.
What do I do if I need to change the dates I booked a sitter for?
In the event you need to change the dates of service and your pet care professional can accommodate your changes, please cancel your original reservation and rebook your new dates with your pet care professional. After rebooking your new dates, contact us for the appropriate refund on your original reservation. You will be subject to our cancellation policy for any days cancelled that exceed the number of days rebooked. If your pet care professional is unable to accommodate your changes, you will be subject to the cancellation policy for all dates booked with your pet care professional even if you rebook with another pet care professional. For a full explanation of our change of service dates policy, please review our Terms of Service.
Why can't I find a pet care professional in my area?
Sitting for a Cause just launched and is in the process of growing to include sitters in all regions of the U.S. We hope to be able to help you find professionals who can help you with all your pet care needs soon. Please spread the word about who we are and what we do to help us grow more quickly so we can help you find the best care for your pets!
How are payments processed? Is my information secure?
All payments are processed through PayPal and are secure!
Can pet care professionals get payments via check or direct deposit?
We only send payments through PayPal, so you must have a PayPal account to receive payment for the services you provide.
How soon will pet care professionals receive payment?
Upon completion of a job, pet parents have up to 48 hours to mark a job as complete/leave a review or file a dispute. Provided a pet parent doesn't dispute the services you provide, you will receive payment as soon as they mark the job as complete OR after 48 hours have elapsed from the final service date.
Does Sitting for a Cause withhold taxes or provide 1099s?
Sitting for a Cause does not withhold taxes. Payments are run through PayPal, so all pet care professionals can pull their tax statement from their PayPal account.
If I'm unhappy with the services I received can I get a refund?
If you are unhappy with the services you received, you can file a dispute within 48 hours of the final date of services you received. We will review your dispute and if we rule in your favor, refund your money.
How does the dispute process work?
Within 48 hours of the final date of services you received, you must file a dispute and let us know why you are unhappy with the services. It is VERY important for pet care professionals and pet parents to communicate through our messaging system so we can review correspondence and make sure that any picture/email requests were completed so that we can provide an appropriate resolution to any disputes filed. Utilizing our messaging system protects both pet parents and pet care professionals in the event of a dispute.
Can pet care professionals provide a custom quote or can pet parents request a custom quote?
Yes! All pet care professionals can provide custom quotes for pet parents up until the pet parent finalizes their payment.
If I want to rebook my sitter, do I have to use your site?
We can't force you to rebook any pet care professional through our site, but by opting to rebook through our site you get the benefit of the insurance coverage your pet care professional may have purchased through us (you are NOT covered if you book outside our site) and you will know that a portion of the funds you paid your pet care professional will be going to help animal related causes. Additionally, we remove inactive accounts from our site and terminate the membership of pet care professionals who do not continue to run their bookings through our site, so you run the risk of having your account deleted and/or having your pet care professional's account removed by not booking through our site.
Can I tip my sitter?
We do not currently offer the ability to tip your sitter through our site, but if you'd like to give them a cash tip upon completion of services, you are welcome. We plan to offer a tip feature soon!I have a question that isn't answered here. Who can I contact to get it answered? Please contact us for any additional questions you may have!